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AD Authentication Locking out AD Account

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We use AD authentication for NCM.  This works swell for everyone except one user.  When he clicks "credentials" and enters his username ([domain]\[username]) and password it tells him that the specified credentials are invalid, and immediately locks his AD account (even though AD policy is set to lock after 3 incorrect attempts).  I have verified that he is entering the correct username and password.  He's actually a pretty sharp engineer so I'm certain this isn't s "user error."  I have removed his account from NCM and added him again, even verifying by using the "Check Names" feature that searches AD for the account.  He is set up just like I am in NCM.  I'm not sure what the deal is.  Any advice?


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